​Training Complaints Investigation Procedure

CCL Complaints Investigation Procedure

Please see our internal Complaint Investigation Procedure by clicking on the text above.
If you have any further queries please visit our Contact Us page and a member of our team will get in touch shortly.

If you are unhappy with your training service please click the following link to be redirected to CITB's Appeals and Complaints policy

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Fair Processing Notice
The information you provide to the CITB Approved Training Organisation, Carney Consultancy Ltd, will be used
for administering Training Courses and for purposes connected with the Construction Industry
Training Board’s (CITB) role as an Industrial Training Board in accordance with the Industrial
Training Act 1982.
Your data will be held securely and treated confidentially and will not be disclosed to external parties
other than as required for the purposes described above. This may include sharing your information
on the CITB Construction Training Register as well as with employers, awarding organisations,
competency card schemes or training providers.
Further information, including your legal rights and how your information may be used, can be found
by:

•  Viewing the CITB Privacy Notice online at citb.co.uk/privacy;
• Asking the Approved Training Organisation for information about how they manage your personal data.