• ​
CARNEY CONSULTANCY LTD
  • Suite 2, The Smokehouse, 7&8 Clifford's Fort, The Fish Quay,
    North Shields, Newcastle Upon Tyne, Tyne & Wear, NE30 1JE​

    Suite 2,
    The Smokehouse, 7&8 Clifford's Fort, The Fish Quay,
    North Shields, Newcastle Upon Tyne, Tyne & Wear, NE30 1JE
  • ​(0191) 296 36 52
  • [email protected]​
  • ​
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  • Training Complaints Policy & Procedure
  • Home
  • About Us
    • About Us
    • Testimonials
    • Our Approvals, Accreditations & Awards
    • Our News
    • Vacancies
    • Company Policy
  • Online RAMS store
    • RA'MS Register
    • A General
    • B Plant & Equipment
    • C Working at Height
    • D Occupational Health
    • E Environmental
    • Method Statements
  • Our Services
    • Training
    • Consultancy
    • Face Fit Testing
    • Fire Risk Assessments & Fire Door Inspections
    • SSIP Assistance
    • CSCS Card
  • Safety Campaigns
    • Construction Dust
  • Our Courses
    • 2025 Training Dates
    • Terms & Conditions
    • Previous webinars and seminars
  • e-Learning
  • Contact Us
    • Request Callback
    • Find Us
  • Training Complaints Policy & Procedure
  • Log In
  • ​Training Complaints Investigation Procedure

    CCL Complaints Investigation Procedure

    Please see our internal Complaint Investigation Procedure by clicking on the text above.
    If you have any further queries please visit our Contact Us page and a member of our team will get in touch shortly.

    If you are unhappy with your training service please click the following link to be redirected to CITB's Appeals and Complaints policy

    Fair Processing Notice
    The information you provide to the CITB Approved Training Organisation, Carney Consultancy Ltd, will be used
    for administering Training Courses and for purposes connected with the Construction Industry
    Training Board’s (CITB) role as an Industrial Training Board in accordance with the Industrial
    Training Act 1982.
    Your data will be held securely and treated confidentially and will not be disclosed to external parties
    other than as required for the purposes described above. This may include sharing your information
    on the CITB Construction Training Register as well as with employers, awarding organisations,
    competency card schemes or training providers.
    Further information, including your legal rights and how your information may be used, can be found
    by:
    •  Viewing the CITB Privacy Notice online at citb.co.uk/privacy;
    • Asking the Approved Training Organisation for information about how they manage your personal data.

    FIND US


    The Barracks Building
    10 Clifford's Fort, The Fish Quay,
    North Shields, Newcastle Upon Tyne,
    Tyne & Wear
    ​ NE30 1JE​

    OFFICE HOURS


    Monday - Friday | 0800 - 1630
    Saturday - Sunday | CLOSED

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